German Customer Service Representative – (Hybrid, mostly remote)
Job Description
German Customer Service Representative – (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £27,350 per year
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
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Answering calls from existing and new customers
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Proactively dealing with all queries relating to the business
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Taking orders and bookings via external and internal calls
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Managing email queries
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A professional approach with the ability to build rapport with each customer
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Demonstrating extensive knowledge on all product ranges
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Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
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Previous experience in a similar role (preferred but not essential)
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Customer service experience (preferred but not essential)
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Self-motivated, with a ‘can do’ attitude
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Attention to detail with a high level of communication skills is essential
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German Fluent speaker
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Computer literacy
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A passion to deliver the highest quality for our client’s customers
Shift pattern:
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E Shift + Saturday (37.5 hours per week):
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Monday, Tuesday, Wednesday, Friday, Saturday (11:45 – 20:00)
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Additional benefits:
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Contributory pension scheme of up to 6%
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Opportunity to buy & sell holiday
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Gym membership discounts
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Contributory hospital and health cash plan
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Cycle2Work scheme
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Eye care vouchers
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Free monthly nutritional and personal care products
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Life assurance
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Discounts at leading brands and retailers